FAQs
My Account
What is the benefit of a customer account?
A customer account wllows you to log in to view your orders,
profile information, and saved addresses. When you log in, the details stored in your account are auto-filled during checkout for a
faster checkout experience.
How can I create an account?
If you have already purchased something from our shop, you already have an account. You can log in with your e-mail address and view any orders or information associated with your e-mail address. If you have not purchased anything from us before, an account will automatically be created for you when you log in.
How do I login?
You can login by cliking on the profile image in the shop navigation. Our system allows customers to log in without a password. When you enter your email address, you will receive an email with a one-time, 6-digit code that you need to enter to log in.
Product Details & Care
Orders and Shipping
Gift Cards
Will I receive a physical gift card?
No. Our gift cards are currently only digital. You will receive an e-mail with the gift card code and this can be presented in any way you like.
Can I resend my gift card if I lose it?
Yes. There is an option to 'Resend Gift Card' in your order confirmation email.
Can I use my gift card more than once?
Yes. Provided there is remaining balance on the card, you can use your gift card more than once.
Can more than one gift card be used towards a single order?
Yes. You can redeem another gift card at the checkout.
Can I use a gift card to buy another gift card?
No. A gift card cannot be used to purchase another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes. Gift cards are applied to the final order total which includes shipping and taxes.
Can I use a gift card with a discount code?
Yes. Gift cards can be used in conjunction with discount codes at the checkout.
Can I receive a refund to a gift card?
Yes. If you used a gift card to pay for an order then this amount can be refunded back to the gift card.
If only part of your order is refunded, then you can choose whether you want that amount refunded to your gift card or another payment method.
Can I check the balance of my gift card through my customer account?
Np. Unfortunately this is currently not possible but we are able to provide you with the remaining balance on a gift card. Please contact us.